Dealing with Difficult Tenants
One of the major challenges facing property managers is dealing with difficult tenants. No matter how much work you do to check people out beforehand someone who has the financial makeup is going to slip through that carries with them a personality that is difficult to work with.
It is integral to maintain fantastic relationships with all the tenants, but this task becomes very difficult when certain tenants cause trouble. Gastonia property management considers four types of tenants who can be arduous and stressful to handle:
- 1.Loud Tenants - These tenants are always causing disturbance in the neighborhood with their loud music, fights, or crazy parties. They have no consideration for other tenants and only think about themselves.
- 2.Destructive Tenants - These tenants are messy, untidy, and tend to break things. Even though they do not own the unit, they will not hesitate to punch holes in the walls, use the appliances roughly, and will not bother if their pets chew up the carpets.
- 3.Tenants who are always Complaining or demanding - Some tenants never seem to be satisfied with whatever services are provided. They will be asking for upgrades, maintenance, and repairs all the time. They usually have very high expectations and are not willing to settle for anything less.
- 4.Tenants who Avoid Paying Rent - These are highly elusive tenants who do not want to or are unable to pay their rent. It is quite difficult to get them on the phone or meet them face to face.
Bad or difficult tenants have to be handled diplomatically but firmly; otherwise, they can spoil the whole atmosphere, and cause issues with other marvelous tenants as well. Gastonia property management recommends the following tips for handling difficult tenants.
Provide Correct Information from the Start
Before a tenant moves into the unit, make things clear as to what he or she can expect. The lease or rental contract should be clear about the services that are provided and the maintenance tasks that are undertaken by the property owner. Secondly, have a clear-cut policy about cleanliness, noise levels, and the complaint reporting procedure. Do not paint a rosy picture, or promise services or an environment that you cannot provide.
Rules, Regulations, and Penalties
Apart from making it clear what the tenant can expect from property owner, it is also necessary to communicate, what is expected of the tenant while staying on the property. The tenant should be clear when the rent has to be paid, the expected noise levels, the expected behavior with other tenants and so on. There should also be fines and penalties in place to deter tenants from violating any of the rules. Especially, fines for late rent payment or penalty for not paying rent should be made clear from the start.
Better Screening Process
One of the best ways of dealing with difficult tenants is to nip the problem in the bud, by not allowing such people from becoming tenants. Gastonia property management emphasizes the need of having an effective screening process, which includes performing credit checks, background checks, researching references, and talking to previous property owners who have lent their units to them. This will greatly reduce late rent payments and other legal complications.
But, as said before, it is almost impossible to do a background check on someone’s personality and whether or not they have an affable nature.