Renter Complaints

Talley Properties
Nothing in this world is ever perfect. Unfortunately, this does include your renter and their feelings about the rental property. While many of these complaints will be about maintenance issues, which there should be a clause about in the lease, there will always be at least one tenant that complains about something else that is "wrong" with the property. Here are some of the most common complaints and how to deal with them.
1. Noise. Noise is just about the biggest complaint next to maintenance issues. This noise can be coming from anywhere. It may be someone else's pets, a neighbor being too loud late into the night, or even a normal neighborhood noise that they were unaware of before moving in. While these complaints can be a problem for both ends, there are some things you cannot solve. The best way to handle this complaint is either speak to the other tenants that may be involved, or offer to add insulation or soundproofing material to dampen the noise.
2. Pest Complaints. No matter how clean the property is, there is always the possibility of pests entering the home. This chance increases if it is a ground level or lower apartment, if the area is damp, and the time of year. Many mice and other critters try to find warmth around the winter time and somehow find their way in. This is a very serious complaint and should be dealt with swiftly and without argument. Don't spend time trying to get your tenant to use home remedies to get rid of pests, simply call an exterminator. Although they may be expensive, the costs of repairs to the apartment or your reputation as a landlord are worth a lot more.
3. Keys. You'd be surprised how often keys are an issue when someone is moving in. Always keep an extra set of keys on hand just in case something doesn't work right. Also, always be sure to change and secure the locks when someone new moves in, as it is very likely that the previous tenants made copies of the keys when they lived there.
Many complaints are things that you can easily deal with or have already accounted for in the lease. Unfortunately, no one can think of everything and so there will always be some snag that comes up. These are three of the most common, and we hope that this helps you when you do have to deal with them.

Three Traits of a Great Property Manager

Talley Properties
Property managers need skills to build relationships on which they may depend on. This article is about three of the most reliable words to create an environment of trust and loyalty in all aspects of management in the housing industry.
These three words are necessary for success in the field.
The first is integrity, without which your reputation and relationships are not going to stand the test of time. Are you a person who keeps his promises and whose word is as "good as gold"? Is what is offered on the home leasing agreements and property listings what you actually offer?
Without integrity there lacks credibility, and without trust, faith withers and fades. To keep its clients, every property management firm should be trustworthy. Yes, this is a simplistic word. The question here is can you deny its importance?
Dedicate an early morning or a weekend 'downtime' to review the promises made to colleagues, customers and residents. Are they dedicated to their satisfaction? It is so easy to fall into the habit of using promotions or marketing and sales concepts that tend to over-promise and under deliver. If you're really honest with yourself and others, people will trust you.
Ultimately, we all want to do business with honest people whose personal ethics are based on integrity. Through self-assessment and with the help of trusted advisors we can strengthen our own.
The second word is improvement. This may especially be related to the sectors of services and maintenance of the buildings we manage. Have your maintenance problems improved in recent years since you've been a property manager? What have you done lately to assess how to handle complaints and maintenance issues? It is because of improvement that cities like Charlotte, Gastonia and Rock Hill in Carolina have booming housing industries, thanks to firms like Tallley properties.
The opposite of improvement may be the word "deterioration". If your rental units are not preserved and carefully maintained at a scheduled basis, deterioration is the result. To begin to improving in this area as a good property manager, begin meeting with service providers on a regular basis. Look at several things like the history of work orders, go ahead and check how they were addressed, and what percentage of success resulted. Is the quality of its maintenance processes proportional to the owners and residents who pay rent? What steps can be done today for continuous improvement?
The third word to get the best results in your business as a good property manager is innovation. In short, innovation is the will to be creative, think outside the box. "No problem can be solved from the same level of consciousness that created it," said the genius Albert Einstein.
Are you open to better ways, more efficient ways of running your business? Procrastination is a major obstacle to preventive innovation. Start today to find out who you work with, explore great ideas for innovative progress. Watch how you approach ideas. Many of the latest available technologies arise from the need of innovate effective solutions. This helps in saving time and protecting your most important relationships. Find out where these technologies are.
Integrity, improvement and innovation will maintain those aspects of daily life that most clients treasure. These three powerful words when utilized effectively ensure you serve and succeed where others fail.

Getting Residents in the Winter

Getting Residents
The winter is a notoriously difficult time to find people to rent to. Although it seems like more and more people are catching onto this fact and trying to use it to their advantage, it doesn't always work that easily. Most people just cannot move during the winter due to many reasons. This may be work, school, or a previous lease. While this is true, so is the fact that there will always be unexpected circumstances or emergencies which require people to move at strange times. While you may be lucky enough to capture the attention of someone who is moving quickly for whatever reason, this won't always be the case. What can you do to try and entice someone to move during this season so you have little to no down time in regards to the income you get from your rental property? These are a few ideas that you may want to try next time you find yourself without a resident during the colder months.
1. Put Up Fliers. This is considered an old school technique, but we say if it isn't broke, don't fix it! Ask around at local businesses if you can put up fliers in their establishments that advertise your vacancy. Make sure you have your contact information and any relevant descriptions of the property and arrangement. Include the address, the rental amount, any amenities, pet policy, and size of the rental so that you only get people who are seriously looking for something exactly like what you have. If a business is reluctant to allow this, perhaps you can offer to put in a good word with your new tenant for their company when someone moves in. It will be a win-win!
2. Rental Application. A rental application is an invaluable tool when it comes to trying to let an apartment. You can ask for all the information you may need on a couple of sheets of paper so you never have to go looking for it. This can include their name, social, and references. Just make sure to state that family isn't a good source for them to use.
These are only two small tips to get good residents. There are many more that will make their way to this site if you stick around, so grab a cup of tea or cocoa and keep reading!

Relationship With Your Tenants

Talley Properties
Having a good relationship with your tenant is one of the most important things that you can accomplish in this business. We cannot overstate the importance of making sure that you and your tenant are understanding of each other and respectful as well. After all, these are the people that pay you rent and live in your property. While there are ways to prevent or be reimbursed for severe damage or lack of payment, the headache that can accompany a poor relationship has no cure. There are countless reasons why making sure you stay amiable with your resident is important, and each one is as big as the last.
First of all, as previously stated, they pay you money for you to offer a place of shelter. Now, we are not stating that if you don't have a good relationship with your tenant that they will stop paying you, but that has been known to happen. People become unhappy with the arrangement for a variety of reasons, and they may either refuse to continue paying rent and force an eviction or they may move as soon as their lease is up.
When you are looking for a resident, you are normally looking for someone who will stay long term. Your goal is to ensure that you will have the income from your rental property for quite a while to come. If you end up having a poor relationship with your tenant, they will likely only stay for the duration of the lease before leaving. This means you no longer have that income and need to start the process all over again. This itself is a headache for both parties, as normally a renter will be looking for a long term living space as well.
Having a negative relationship with a tenant may make it more difficult for you to rent again as well. Many people take to social media to explain their experiences and anyone can take a quick look on a search engine to find out what people think of you as a landlord. You certainly don't want to have your name written in a bad light for everyone to see.
Creating a good relationship can be hard, but it is certainly worth it in the long run. Soon, you will see some tips on how to ensure that good relationship. We hope that you are already using them.

Keeping Up With The Trends

Talley Properties
This world is changing. No matter how many times we hear this phrase, it seems to be true each and every time. We constantly hear about the differences in beliefs, in correct actions, in language, and even in styles. Fashion and styles are something that change extremely often and it can seem hard to keep up. Vogue Magazine has recently come under some fire for claiming that having and showing cleavage is no longer fashionable, and many people have taken that as a sign that even things that seem certain can change. What can you do when you are trying to stay current on trends in housing but everything changes so fast and so drastically?
The easiest thing to do when trying to market your rental property is make it appealing. The question is, how do you make something appealing when the styles seem to change daily? This, unfortunately, often means you can't do much in the way of heavy decoration. Generally the best way to sell a rental is to make it a blank canvas. Unless you are going to supply the furniture, less is more. This means keeping mostly blank walls painted a slightly off white. It may seem boring, but at least people will be able to see what they may want to do with it.
If you have recently acquired a place to rent that hasn't been renovated in a while, this may be something you want to do quickly. Busy wallpaper in the kitchen and pink and blue tiles in the bathroom were popular once, but they certainly wouldn't have a picture in Better Homes and Gardens today. Keeping wooden cabinets up are normally a good idea, but if they've been painted white or yellow you may want to replace them. Again, styles change but simple and basic is normally a good way to go. Your residents can always make slight changes if they wish.
Keeping up with the changing times, especially in trends and fashions, can be exhausting. Use your best judgement when getting your rental property ready for the next tenant. If the place looks like somewhere you would feel someone's grandmother would have decorated, perhaps a change may be in order. Try keeping it simple and see what comes of it. It can only help you in the end.

Filling Vacancies

The main job of a landlord is to provide a person with a place to stay for an extended period of time. This is an extremely difficult task to accomplish when you can't seem to find someone to occupy the space you have. So what's a person to do? You need someone to live in your rental property or you can't really qualify as a landlord, so you're going to do everything you can to get someone in. Here are a few ideas on how.
1. Clean Your House. This may seem simple and obvious, but some people don't seem to realize that making sure the rental space is clean and inviting is the way to go. Always sweep or vacuum the area you are trying to rent out and a fresh coat of paint isn't a bad idea either. Just make sure that the area looks clean and ready to move into.
2. Use Details. When describing your lovely rental space, be sure to include as many details as you possibly can. Explain what is included in the rent, write about the pet policy, describe the apartment itself. The main thing that doesn't get apartments rented is lack of information. It makes it seem as if you aren't really interested in renting, so many people will not contact for further information. Details are your friend.
3. Answer Your Phone. Again, this one may seem obvious but some people don't realize it. If you don't answer your phone then you won't be able to pick up that great tenant. There have been many landlords who have put their phones down for far too long and let their voicemail boxes fill up. If a tenant calls only to find a full mailbox, especially multiple times, it seems as if you don't care. Would you want to rent from someone who doesn't seem to care?
4. Experiment. Every area is different in regards to what works and what doesn't. Try a few different things until you find what works for you. Sometimes it doesn't always work, but once you have a tactic, you'll be able to bring people in steadily.
Once you get a tenant or two, you will start to get into the swing of attracting tenants. If you still have trouble, don't hesitate to call us here at Talley and get some help!

How to Protect Yourself in a Rental Agreement

Rental Property
Don't you have enough money to buy a house of your own? No worries as renting is one of the feasible options that is available in the popular localities of North Carolina like Monroe, Gastonia, Concord, Charlotte etc. There are millions of people who don't have the potential to purchase a home but instead rent one and North Carolina provides ample options for it.
Do you know there are certain risks and dangers involved while residing in a rental property in comparison to owning one? There are certain cautious and careful steps that you need to undertake before you sign the lease documents.
Verify the facts of the property ownership
Before you select a property and sign the lease you need to verify the property properly. Is the person renting the apartment the property owner or someone employed by the actual landlord of the house. The ownership facts must be evaluated and checked.
Often there are scams where individuals play the role of the owner of a property, usually a foreclosed one and make money from the tenants. It is recommended that you should be careful and cautious and avoid getting trapped in such property investments.
Research about the property on the internet
Usually you can get hold of the foreclosed properties on the websites. Thus, it is recommended to carry out a simple research on the property address and you get the detailed information about it. If you find the address of the property you are planning to rent on the foreclosure list, you must look out for another property for rent. A reliable real estate brokerage service can be beneficial to you.
Be careful with the negotiation
Landlords usually carry out complete background check of the tenants. You also need to have a minimum credit score to qualify for the rental apartment. But if the landlord doesn't perform the background check, you must be cautious and careful with the complete rental lease process.
Have the proof of payment
While you make the payment you have to make sure that there is a proof of the payment you are making. It is best if you make the payment via cheque or via any other means that leaves a proof behind. If a landlord accepts only cash, you have to make sure that you get hold of a payment receipt with the signature of the landowner.
Be clear with the lease and read it carefully before signing
Before you sign the lease documents it is important that you are clear about the apartment you are going to stay as a tenant. You must be ware of the terms and conditions of the lease. Furthermore, the tenancy rights must also be known to you so that in case of any legal issue you are not in trouble and can solve the conflict. This is an important aspect that is recommended by the property management companies as well.

Thanksgiving Tips

It's the week of the turkey. Thanksgiving has arrived once again and as ever, our thoughts are preoccupied with turkey and stuffing and delicious pumpkin and apple pie. I don't know about you but my mouth is watering just thinking about it. While Thanksgiving for most is a time of celebration and family, there are always a couple of things that you as a property owner should mention to your renters. They are simple and few, but it is always better to be safe than sorry.
First, there may be an issue of parking. If your resident is having the family over for Thanksgiving dinner, that normally means a lot of cars. If they have a driveway, that should be okay. However, depending on how many people there are and the laws of your town, you should always make sure that your tenant has a plan for parking. Some places do not allow street parking without a permit and others do not allow parking on a lawn. Be sure to make it clear to your tenant what these laws are and if they come into violation of any of them that you are not liable.
Second, there may be an issue of cooking. Not much smells better than a well done turkey with all the trimmings. However, make sure to remind your residents where cooking is and is not allowed. Also, please remind them to never drop a frozen turkey into a pot of boiling oil. Every year there are warnings against it and every year we see videos of people who think they can do it anyway. It can cause an extreme amount of damage and can be very harmful to anyone around.
At the end of the day, you know your residents. If you think they could use a little help, maybe slip the Butterball hotline number under their door. If they're completely unable to cook, maybe a menu from a good Chinese takeout restaurant close by is a better idea. Whatever you decide to do in regards to your tenants for Thanksgiving is your choice. Remember though, this is a time to remember and be thankful for all that we have. They are thankful for you supplying a roof for them to live under and I'm sure you are thankful for their ability to fill your vacancy. From the family here at Talley to your family at hope, have a wonderful Thanksgiving!

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