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How to Handle Complaints

Charlotte Property
The two extreme seasons are when people tend to complain the most. In the winter people complain about the cold and in the summer they complain about the heat. Personally I prefer the winter most of the time because you can always put on more clothes or burrow under more blankets to get warm. However during the summer there is only so much you can do to get cool. However, you may soon see a spike in complaints among your residents dealing with many things, not just the weather. Here are some things you can do to help deal with those complaints.
1. Listen. Some people, especially those that are older and don’t have much family around, just need to complain or talk and feel like someone is listening. While it may be hard to distinguish who is doing this and who is complaining to get real results, it is always important to listen to people no matter how ridiculous the complaint.
2. Try To Fix It. If it is a complaint that needs to be attended to, make sure that you do all you can to fix it quickly. For example, my complex has had three broken washers for around two months now. They just started talking about getting them fixed this week. If it is possible, try to attend to the issue as quickly as possible.
3. Follow Up. No matter what the complaint was, follow up with the person who contacted you after a week or two to see how they are doing. Ask if things have gotten better or if there is anything else that can be done. Even if there is nothing that you can fix or help with, it is always nice to know that someone is offering. Just be sure that if you do offer, you will be okay with following through with a request.
While dealing with people who complain a lot, you can get tired and frustrated very easily. Unfortunately this is something you will have to deal with as a landlord. The only way that you will not have to be contacted with these complaints is if you hire us to take on that role. We would be more than happy to take that weight off of you if you choose. We want you to enjoy your summer as well!