top buttons

Owner Information - Charlotte GastoniaMake a Payment    Tennant Information

Logo (2)

How to Handle a Renter

Charlotte Property
No matter what you do, there will always be something that someone complains about. This may be something small like not being allowed to make more copies of the apartment keys, or it may be something completely unavoidable like a busted pipe behind the wall. This is especially true of older buildings or homes, as they do tend to have more issues with things like the plumbing and electrical. This will happen no matter how much renovation you do, as even brand new things can break down. What really matters is how you handle these complaints when they are presented to you.
One of the first things that needs to be mentioned is that you should not get annoyed at your tenant for a legitimate complaint. For example, if it is the summer time and the air conditioner that you supplied does not work, that is something that your tenant may complain about. They will likely mention it to you and if this occurs, there is probably going to be annoyance from them as it is hot and finding out there is no refuge would get anyone angry. Firing back with more anger will not get much of anything done.
Another thing that needs to be said is that you should always get back to these complaints as quickly as possible. Nothing is quite as aggravating as having a legitimate issue and not getting a response from someone as this is happening. While you may not think one of these complaints is really a problem, it most likely is if your tenant is mentioning it to you. While it is true that some people will complain just to complain, this is less common than most people will try to make you believe.
While dealing with someone else’s complaint is not pleasant, it is something that you need to expect when you become a landlord. Hopefully there won’t be too many of them but you never know what is going to happen when a new tenant moves in, just like they won’t know what is going to happen when they move into a new place. Until things settle, the best thing that we can recommend is patience. Hopefully the complaints will calm down once your tenants settle into their new lives.