1. Call A Meeting. If there are enough complaints about a certain thing, you may want to have a meeting in which your residents can explain their issues with how things are going. While this normally is not a pleasant experience for you, often times it will help because your residents will feel like their voices have been heard and they can go back to what they normally do. Very often, people complain in groups not because there is a serious issue that needs to be addressed, but because when humans start talking false accusations start to fly. While this is not meant to belittle any true problems that your residents may have, sometimes a meeting is all that you need to help them move on from whatever is bothering them at the current time.
2. Explain The Truth. Depending on the complaint, there may be people who get farther and farther away from the truth. Whether they mean to cause drama or are simply misinformed is something that must be addressed on a case by case basis, but the end result always needs to be the same. Your residents need to know the truth. Sometimes the truth is not what you would want to hear, but it is always better to be open with the people who are living in your rental space than hiding things from them or letting them continue to think certain things are true when they aren’t.
These are two simple things that you can do when a renter complains. While they may seem obvious, it can be overwhelming when a bunch of people are complaining about something that you may have no control over. Stay tuned for some other ways to deal with people who complain in these situations.